Q) How do I order a cake from The Cake Shop website ?
A) There are two ways of buying from the website:-
1) You can either choose from a selection of designs and sizes in our online shop and then add your message and choose your colour scheme. You then finalise your order through Sage Pay, our payment provider. The cakes available from the online shop are either for collection from one of the shops or can be delivered to OX postcodes (delivery charge is applicable).
2) If you would like to a different sized cake or wish to customise one of our designs in the galleries simply click on the request quotation button and complete the form. We will then send you a quote which will have a Buy Now button. This is valid for 5 days from the day it is sent.
If you would like something that is not in the wedding / celebration galleries please use our wedding / celebration quotation forms. There is an option to upload an image so if you have a picture or sketch please use this facility.
Alternatively if you prefer, you can order over the phone or in one of our shops.
Q) Can I customise the cakes in the galleries or have something different to the cakes on the website ?
A) Yes of course. All of our cakes are made to order and it is almost certain that no two cakes are the same as the message, colour scheme and decoration are unique to you. If you have a picture or sketch of the cake you would like please e-mail it to us at firstname.lastname@example.org
Q) How long do I need to order in advance ?
A) This will depend on the type of cake you require. Both our shops have a selection of cakes that can be decorated with a message and ribbon and items from the shop in 30 minutes. If you can call in to the shop or telephone us we can usually offer a cake in 2 to 3 days and sometimes even quicker (depending on workloads).
The lead time on the website is longer to enable us to manage the order process. The online shop cakes are available from 7 days and the quotation request in the Celebration galleries is also 7 days. The cakes in the Wedding gallery which are generally much more elaborate have a lead time of 14 days. If you need a cake sooner than this or would like a quote for something different please use the Quick Quote Forms on the website.
Q) What size cake do I need ?
A) We always try and quote for the right size cake to feed the number of people attending your function or party. However some cakes, especially the novelty shaped cakes are only available in one size due to the shape and style of the design. Wherever we mention portions we are basing this on a slice size approximately 6cm by 3.5cm by 1.5cm.
DELIVERY & STORAGE
Q) Do you deliver ?
A) Yes we can deliver to most locations. However to ensure that your cake arrives safely they are delivered by one of our drivers not a courier. Therefore there are certain times when we are unable to deliver due to demand. Please note that deliveries are subject to an additional charge depending on location.
The online shop cakes can be delivered to any OX postcode or can be collected from one of the shops.
Q) How long do your cakes last ?
A) The chocolate and vanilla sponge cakes should last 5 days if they are stored at room temperature in a cool place. Once cut the cake should be kept airtight to retain the freshness. Our fruit cakes should last at least three months. Do not put the any of our cakes in the fridge.
ALLERGIES & INTOLERANCES
Q) Do you make Gluten free cakes ?
A) Yes we do make vanilla sponge and rich fruit gluten free cakes. These are not available if you buy direct from the online shop but if you request a quote from the wedding / celebration galleries or e-mail us a wedding / celebration quotation request please let us know. All our cakes are suitable for vegetarians but not for vegans.
Q) What about other allergies and intolerances ?
A) We do not make eggless or dairy free cakes at present. Our chocolate and vanilla sponges do not contain nuts but are made in an environment where nuts are present. Our fruit cake and carrot cake do contain nuts and alcohol.